Frequently Asked Questions

Currently, we process orders via phone, WhatsApp, or email. Browse our products online, then contact us at +230 5255 3420 or hello@planter.mu with your selected items. We'll confirm availability, provide a total with shipping, and arrange payment and delivery.

We accept bank transfers, mobile money (Juice, MyT Money), and cash on delivery for local orders. For special orders requiring international payment, we'll provide appropriate payment details.

Yes, you can cancel or modify your order before it ships. Contact us immediately via phone or email. Once shipped, standard return policies apply.

For items in local stock: 24-48 hours across Mauritius. For special order items: 2-4 weeks. We'll confirm the expected delivery time when you place your order.

Yes! Free delivery on all orders over Rs 2,000. Orders under Rs 2,000 have a Rs 200 delivery fee. Bulky items may have additional charges.

Yes, we deliver to all regions of Mauritius. Remote areas may require an additional 24 hours. See our Shipping page for full details.

Absolutely! We only stock genuine products from authorized distributors and reputable brands. All equipment comes with manufacturer warranties where applicable.

We carry premium brands including Spider Farmer, Mars Hydro, AC Infinity, and more. Browse our products page to see our full selection.

Yes! Try our Smart Configurator for instant personalized recommendations, or contact us directly for expert advice. We're happy to help you build the perfect setup for your needs.

Yes! We offer complete all-in-one grow kits that include everything you need: tent, lights, ventilation, and more. Perfect for beginners or anyone wanting a hassle-free setup.

We provide setup guidance and technical support via phone or WhatsApp. For large commercial setups, we can arrange on-site consultation - contact us for details.

Contact us immediately! We'll help troubleshoot the issue. If it's a defect covered by warranty, we'll arrange a replacement or repair. Most premium brands offer excellent warranty support.

Yes! Visit our Planter Academy for free growing courses covering everything from beginner basics to advanced techniques.

We offer a 7-day return period for unused items in original packaging. See our Returns page for complete details.

Most products come with manufacturer warranties ranging from 1-5 years depending on the brand and product type. Warranty details are specified in product descriptions.