Returns & Exchange Policy
Your satisfaction is our priority
Customer Satisfaction Guaranteed
We stand behind the quality of our products and want you to be completely satisfied with your purchase
Return Window
7-Day Return Period
You have 7 days from delivery to return most items for a full refund or exchange.
The return period starts from the day you receive your order.
Return Conditions
To be eligible for a return, items must meet the following conditions:
Unused Condition
Items must be in new, unused condition with all original packaging intact
Original Packaging
All original packaging, manuals, accessories, and tags must be included
No Damage
Items must not show signs of use, installation, or damage
Resaleable Condition
Products must be in a condition suitable for resale
Non-Returnable Items
The following items cannot be returned:
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery:
What to do:
- Take clear photos of the damage or defect
- Contact us via phone (+230 5255 3420) or email (hello@planter.mu)
- Provide your order number and photos
- We'll arrange a replacement or full refund immediately
We will cover all return shipping costs for defective or damaged items.
How to Return an Item
Contact Us
Email us at hello@planter.mu or call +230 5255 3420 to initiate your return.
Get Return Authorization
We'll provide you with a return authorization number and instructions.
Pack Your Item
Securely pack the item in its original packaging with all accessories and documentation.
Ship or Drop Off
Either ship the item back to us or arrange for pickup (we'll provide details based on your location).
Receive Refund
Once we receive and inspect the item, we'll process your refund within 3-5 business days.
Refund Information
Refunds will be issued to the original payment method used for purchase
Processing time: 3-5 business days after we receive and inspect the returned item
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error
Original shipping charges are non-refundable unless the return is due to our error
Exchanges
We're happy to exchange items for a different size, model, or product of equal or greater value.
To request an exchange, follow the same process as returns. Once we receive your item, we'll ship the replacement immediately.
Pro Tip: Contact us before returning to confirm the replacement item is in stock for faster processing.
Need Help with a Return?
Our customer service team is here to assist you with any questions or concerns